Patient Access Navigator & Care Concierge

Valley Medical Services Inc; Mahwah (NJ); Presencial; USD 33.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision benefits

Retirement Plan

Tuition Assistance

Employee Assistance Program (EAP)

Paid Holidays & PTO

Descripción de la vacante

Valley Health System seeks an Access Navigator to be the primary contact in a high-volume call center, assisting with scheduling appointments, coordinating referrals, and facilitating access to VMG and The Valley Hospital services.

The role emphasizes compassionate service, professionalism, and efficient problem solving to ensure a seamless patient experience and continuity of care across the health system.

Formación

• Health care experience with medical terminology and managed care.
• Call center experience helpful for rapid, effective patient handling.
• 2–3 years of customer service experience preferred.

Responsabilidades

• Handle high-volume calls, scheduling appointments and coordinating referrals.
• Facilitate access to services within VMG and The Valley Hospital.
• Act as liaison between patients, referring providers and specialists to support continuity of care.

Conocimientos

Active listening

Empathy

Communication

Interpersonal skills

Professionalism

Problem solving

Educación

Associate degree

Descripción del empleo

Valley Health System seeks an Access Navigator to be the primary contact in a high-volume call center, assisting with scheduling appointments, coordinating referrals, and facilitating access to VMG and The Valley Hospital services.

The role emphasizes compassionate service, professionalism, and efficient problem solving to ensure a seamless patient experience and continuity of care across the health system.