Patient Access Navigator

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 29,000 - 42,000; Full time

Job summary

Hackensack Meridian Health is seeking a Patient Access Specialist to manage inpatient and outpatient access functions, including scheduling, registration, and insurance verification. You will perform real-time eligibility checks, coordinate with payers, and guide patients through financial responsibilities to ensure timely reimbursement.

Strong communication, attention to detail, and proficiency with EPIC systems are essential.

Qualifications

• High School diploma or GED; bachelor’s degree preferred.
• Ability to work rotating schedules/shifts based on needs.
• Proficient with Microsoft Office and Google Suite.

Responsibilities

• Greet patients and visitors in person/phone with courtesy.
• Perform insurance verification and pre-certification checks.
• Schedule, pre-registration, and bed planning tasks.
• Verify eligibility and benefits with payer systems (EPIC).
• Collect payments and provide financial counseling resources as needed.
• Maintain compliance with policies and patient data accuracy.

Skills

Communication skills

Customer service

Medical terminology

Computer skills

Bilingual

Weekend/holiday flexibility

Education

Bachelor's degree (preferred)

Tools

EPIC HB

Cadence

Prelude

Job description

Hackensack Meridian Health is seeking a Patient Access Specialist to manage inpatient and outpatient access functions, including scheduling, registration, and insurance verification. You will perform real-time eligibility checks, coordinate with payers, and guide patients through financial responsibilities to ensure timely reimbursement.

Strong communication, attention to detail, and proficiency with EPIC systems are essential.