Patient Access Navigator | Inpatient & Outpatient

Hackensack Meridian Health Inc.; New Jersey; On-site; USD 25,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Patient Access Specialist to handle inpatient and outpatient access, conduct quality interviews, verify demographics, confirm insurance details, obtain consents and support registration and financial clearance.

The role requires excellent communication, basic medical terminology, and experience with EPIC Cadence and Prelude; a high school diploma or GED is minimal, with a bachelor’s preferred. Weekend and holiday coverage is required.

Qualifications

• High School diploma or GED required.
• Ability to work rotating shifts and weekends.
• Excellent written and verbal communication and customer service.
• Basic medical terminology knowledge.

Responsibilities

• Handle facility-based scheduling, bed planning, and pre-registration.
• Register patients, verify insurance, obtain pre-certification and financial clearance.
• Conduct quality patient interviews and verify demographics.
• Collect patient identifications and ensure compliance with regulations.

Skills

Customer Service

Communication Skills

Medical Terminology

Office Software

Adaptability

Teamwork

Education

High School Diploma / GED

Bachelor's Degree or Related Experience

Tools

EPIC Cadence

EPIC Prelude

Job description

Hackensack Meridian Health is seeking a Patient Access Specialist to handle inpatient and outpatient access, conduct quality interviews, verify demographics, confirm insurance details, obtain consents and support registration and financial clearance.

The role requires excellent communication, basic medical terminology, and experience with EPIC Cadence and Prelude; a high school diploma or GED is minimal, with a bachelor’s preferred. Weekend and holiday coverage is required.