Patient Access Navigator

Ochsner Health; Lacombe (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Ochsner Health is seeking an engaged Care Navigator to connect consumers with access to care, coordinate transitions, and deliver excellent patient service. You will manage inquiries via phone, chat, email, and text, guiding patients through the appropriate care pathways while collaborating with clinic partners to resolve barriers.

The role requires strong communication, problem-solving, and the ability to navigate multiple systems, ensuring timely follow-up and proactive prevention scheduling.

Qualifications

• Requires high school diploma or equivalent; Bachelor's degree preferred.
• Minimum four years of experience in customer service, appointment coordination, or related field.
• Ability to navigate multiple systems and coordinate care across teams.
• Excellent communication, empathy, and problem-solving skills.
• Equipped to handle calls, chats, emails, and texts with a patient-focused approach.

Responsibilities

• Maintain a patient-focused approach in all interactions and coordinate care.
• Handle patient ingress/egress via phone, email, text, and live chat.
• Provide first contact resolution and appropriate care outcomes.
• Respond to patient and provider requests, building trust and rapport.
• Escalate issues to clinic partners to resolve patient concerns.
• Assist with preventive care screenings and scheduling annual appointments.

Skills

Customer service

Problem solving

Interpersonal skills

Multi-channel communication

System navigation

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

CRM systems

Electronic health records

Job description

Ochsner Health is seeking an engaged Care Navigator to connect consumers with access to care, coordinate transitions, and deliver excellent patient service. You will manage inquiries via phone, chat, email, and text, guiding patients through the appropriate care pathways while collaborating with clinic partners to resolve barriers.

The role requires strong communication, problem-solving, and the ability to navigate multiple systems, ensuring timely follow-up and proactive prevention scheduling.