Care Access Navigator — Patient Experience Champion

Ochsner Health; New Orleans (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Ochsner Health in New Orleans seeks a dedicated patient access professional to connect consumers with the health system, coordinate care, and navigate front-door access. The role involves handling calls, emails, texts, and live chats to determine the correct pathway for each patient and to resolve barriers to care.

Ideal candidates have a high school diploma, four years of customer service experience, and strong problem-solving and interpersonal skills. Bachelor's degree preferred.

Qualifications

• Required – High school diploma or equivalent.
• Preferred – Bachelor’s degree.
• Required – Four years of experience in customer service, appointment coordinator or another related field.

Responsibilities

• Maintains a patient/consumer focused approach in all interactions while coordinating care.
• Manages patient communications via phone, email, text, live-chat, etc.
• Delivers first contact resolution and guides patients to the right care pathway.
• Responds to patient and provider requests to improve the experience.
• Provides timely resolutions that exceed stakeholder expectations.
• Works with stakeholders inside and outside the team to resolve barriers to care.
• Escalates issues to clinic partners as needed to resolve patient issues.

Skills

Critical thinking

Patient-focused approach

Care navigation

Problem solving

Interpersonal skills

Judgement for non-traditional解决

Multi-system navigation

Fast-paced coordination

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Proficiency in various software packages

Job description

Ochsner Health in New Orleans seeks a dedicated patient access professional to connect consumers with the health system, coordinate care, and navigate front-door access. The role involves handling calls, emails, texts, and live chats to determine the correct pathway for each patient and to resolve barriers to care.

Ideal candidates have a high school diploma, four years of customer service experience, and strong problem-solving and interpersonal skills. Bachelor's degree preferred.