Patient Access & Care Coordinator

Ochsner Health; United States; On-site; USD 48,000 - 66,000; Full time

Job summary

Ochsner Health in the United States seeks a dedicated Front Door Navigator to join our compassionate team. You will handle incoming calls, chats, emails, and texts, determine the correct pathway, and coordinate care across clinics to remove access barriers while guiding patients to timely appointments and preventive screenings.

Required: high school diploma or equivalent and four years of customer service or appointment coordination experience; bachelor’s degree preferred.

Qualifications

• Requires 4 years of customer service, appointment coordination or related experience.
• Strong interpersonal and problem-solving abilities.
• Proficiency with multiple systems and channels (phone, chat, email, text).
• Prior exposure to healthcare navigation is advantageous.

Responsibilities

• Maintains patient-focused approach while coordinating care across settings.
• Handles incoming contacts and determines correct pathway and next steps.
• Delivers timely resolutions and builds trust with patients and providers.
• Navigates escalations and removes barriers to access and scheduling.

Skills

Customer service

Appointment coordination

Interpersonal skills

Critical thinking

Multitasking

Communication

Tech proficiency

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Ochsner Health in the United States seeks a dedicated Front Door Navigator to join our compassionate team. You will handle incoming calls, chats, emails, and texts, determine the correct pathway, and coordinate care across clinics to remove access barriers while guiding patients to timely appointments and preventive screenings.

Required: high school diploma or equivalent and four years of customer service or appointment coordination experience; bachelor’s degree preferred.