Patient Access Navigator

A&C Adult and Child Health, Inc.; Indianapolis (IN, AL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Training and career advancement

Job summary

A C Adult and Child Health, Inc. seeks an Access Screener to facilitate smooth transitions into System services for clients meeting entrance criteria or refer to other providers. You will gather information, communicate with internal and external resources, and ensure timely documentation and data entry.

The role emphasizes welcoming interactions, adherence to timelines, and collaboration with program leadership to meet performance metrics and deliver high-quality service.

Qualifications

• Bachelor’s degree required.
• Background check including criminal, driving, abuse/neglect and fingerprint checks required.
• New Hire Orientation completion at start of employment.
• Relias training at start and annually thereafter.
• Current driver’s license and acceptable driving record required.

Responsibilities

• Determine if System has the appropriate services for client/patient.
• Gather service needs, demographic, insurance and payer information.
• Provide information to external resources based on client needs/location.
• Represent the System and its values in a positive, welcoming manner.
• Collaborate with community partners and internal service lines to link clients to services.
• Complete required documentation and data entry accurately and timely.
• Enter data in the EHR and tracking tools.
• Monitor referrals and follow up to meet timelines and metrics.
• Other duties as assigned by Program Leadership.

Skills

Basic computer skills

Organizational skills

Compassionate and assertive

Excellent communication

Customer service orientation

Education

Bachelor’s degree in Health and Human Services or related field

Job description

A C Adult and Child Health, Inc. seeks an Access Screener to facilitate smooth transitions into System services for clients meeting entrance criteria or refer to other providers. You will gather information, communicate with internal and external resources, and ensure timely documentation and data entry.

The role emphasizes welcoming interactions, adherence to timelines, and collaboration with program leadership to meet performance metrics and deliver high-quality service.