Patient Access Navigator

mclarenhlth; Bay City (MI); On-site; USD 36,000 - 56,000; Full time

Job summary

McLaren Health is seeking a Patient Access Registrar to ensure accurate and timely registration/admission via the EMR system. You will interview patients, capture demographic and financial data, greet customers warmly, and maintain professional communication throughout the intake process.

Responsibilities include collecting payments, guiding patients to appropriate settings, and using electronic tools to support enrollment while upholding privacy and compliance standards.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service or healthcare experience.

Responsibilities

• Register patients in EMR with accurate demographic and financial data.
• Greet customers promptly with a warm and friendly reception.
• Collect and document demographic and financial information.
• Explain directions to patients and manage delays professionally.
• Assist with copay/deductible collection and ensure compliance with policies.
• May use electronic registration tools (e.g., tablets) as available.

Skills

Customer service

Interviewing techniques

Professionalism

Demographic data collection

Education

High school diploma or equivalent

Tools

Cerner

EPIC

EMR system

Windows

Excel

Word

Outlook

Job description

McLaren Health is seeking a Patient Access Registrar to ensure accurate and timely registration/admission via the EMR system. You will interview patients, capture demographic and financial data, greet customers warmly, and maintain professional communication throughout the intake process.

Responsibilities include collecting payments, guiding patients to appropriate settings, and using electronic tools to support enrollment while upholding privacy and compliance standards.