Patient Access Specialist — Revenue Cycle Start

OhioHealth; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth seeks a patient access professional to initiate the Revenue Cycle process by collecting accurate demographic and financial information for clean claims. You will deliver exceptional customer service to patients, families, and physicians as you perform registrations, verify insurance, and generate patient estimates.

The role supports multiple encounter types and requires attention to confidentiality, with a focus on accurate data entry and efficient scheduling.

Qualifications

• High School diploma or GED required.
• 1–2 years of experience in a medical office setting.
• Excellent communication and customer service skills.
• Ability to work with electronic medical records and administrative systems.

Responsibilities

• Identify patients in the EMR system accurately.
• Enter patient demographic and financial information via phone, virtual, face‑to‑face, or bedside locations while maintaining confidentiality.
• Provide exceptional customer service during all encounters with patients, families, visitors, and OhioHealth physicians and associates.
• Perform registration functions in the Patient Access area.
• Verify insurance eligibility using online systems, payer websites, or phone.
• Generate, print, and provide patient estimates using price estimator products.
• Schedule outpatient appointments and collect out‑of‑pocket expenses and past balances.

Skills

Communication

Customer service

Organization

EMR familiarity

Education

High School diploma or GED

Tools

Price estimator software

EMR system

Job description

OhioHealth seeks a patient access professional to initiate the Revenue Cycle process by collecting accurate demographic and financial information for clean claims. You will deliver exceptional customer service to patients, families, and physicians as you perform registrations, verify insurance, and generate patient estimates.

The role supports multiple encounter types and requires attention to confidentiality, with a focus on accurate data entry and efficient scheduling.