Patient Access Manager — Scheduling & Access Excellence

Penn Medicine; Philadelphia (Philadelphia County); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Penn Medicine is seeking a Patient Access Manager to oversee scheduling, access operations, and clinic capacity across the Department of Family Medicine and Community Health at Penn Presbyterian. You will drive templates, SOPs, and streamlined workflows to optimize patient flow and provider efficiency.

You will implement access tools, deliver analytics, and partner with providers, IT, and centralized scheduling teams to improve access, throughput, and patient satisfaction while maintaining a

Qualifikationen

• Bachelor of Arts or Science (Required).
• 5+ years progressive experience in Patient Access / Call Center Management (Required).
• Master of Arts or Science and 3+ years progressive experience (Preferred).
• Relevant experience will be considered in lieu of degree.

Aufgaben

• Oversee patient scheduling, access operations and clinic capacity management.
• Lead development of scheduling decision trees and SOPs.
• Implement and maintain access-related tools and technologies.
• Provide access reporting and analytics for operational decisions.
• Collaborate with providers, IT, and scheduling teams to improve access and patient satisfaction.

Kenntnisse

Patient Access

Call Center Management

Healthcare experience

Leadership

Ausbildung

Bachelor of Arts or Science (Required)

Master of Arts or Science (Preferred)

Relevant experience in lieu of degree

Tools

EPIC Scheduling

EPIC Registration

Jobbeschreibung

Penn Medicine is seeking a Patient Access Manager to oversee scheduling, access operations, and clinic capacity across the Department of Family Medicine and Community Health at Penn Presbyterian. You will drive templates, SOPs, and streamlined workflows to optimize patient flow and provider efficiency.

You will implement access tools, deliver analytics, and partner with providers, IT, and centralized scheduling teams to improve access, throughput, and patient satisfaction while maintaining a