Patient Access Manager — Lead Process Improvement & Service

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Oklahoma City is seeking a Manager of Patient Access to lead and coordinate department activities, act as a resource for internal and external customers, and ensure compliance with Joint Commission, CMS, HIPAA, and EMTALA.

The role emphasizes process improvement, policy development, and teamwork, with responsibilities to benchmark performance, implement new workflows, and maintain Mercy Service Standards.

Qualifications

• Previous management experience required.
• Experience with software and systems used in the department preferred.
• Previous experience in the healthcare field preferred.
• Strong interpersonal and communication skills, verbal and written.
• Self-starter, organized, and able to work independently.

Responsibilities

• Manage and coordinate department activities for assigned Patient Access areas.
• Lead process improvement and problem solving initiatives.
• Develop and implement new policies and procedures to improve workflow and effectiveness.
• Collaborate with internal and external customers to deliver exceptional service.
• Ensure compliance with regulatory requirements (Joint Commission, CMS, HIPAA, EMTALA).

Skills

Interpersonal communication

Written communication

Self-motivation

Organization

Problem solving

Adaptability

Multitasking

Education

High School Diploma or equivalent

Bachelor's degree in business or related field

Tools

Department software systems

Job description

Mercy Oklahoma City is seeking a Manager of Patient Access to lead and coordinate department activities, act as a resource for internal and external customers, and ensure compliance with Joint Commission, CMS, HIPAA, and EMTALA.

The role emphasizes process improvement, policy development, and teamwork, with responsibilities to benchmark performance, implement new workflows, and maintain Mercy Service Standards.