Manager-Patient Access

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Oklahoma City is seeking a Manager of Patient Access to lead and coordinate department activities, act as a resource for internal and external customers, and ensure compliance with Joint Commission, CMS, HIPAA, and EMTALA.

The role emphasizes process improvement, policy development, and teamwork, with responsibilities to benchmark performance, implement new workflows, and maintain Mercy Service Standards.

Qualifications

• Previous management experience required.
• Experience with software and systems used in the department preferred.
• Previous experience in the healthcare field preferred.
• Strong interpersonal and communication skills, verbal and written.
• Self-starter, organized, and able to work independently.

Responsibilities

• Manage and coordinate department activities for assigned Patient Access areas.
• Lead process improvement and problem solving initiatives.
• Develop and implement new policies and procedures to improve workflow and effectiveness.
• Collaborate with internal and external customers to deliver exceptional service.
• Ensure compliance with regulatory requirements (Joint Commission, CMS, HIPAA, EMTALA).

Skills

Interpersonal communication

Written communication

Self-motivation

Organization

Problem solving

Adaptability

Multitasking

Education

High School Diploma or equivalent

Bachelor's degree in business or related field

Tools

Department software systems

Job description

Find your calling at Mercy!

Position manages and coordinates department activities for their assigned Patient Access areas. Acts as a resource for internal and external customers and delivers exceptional service. Must maintain current knowledge of regulatory agency requirements (Joint Commission, CMS, HIPAA, EMTALA, etc.). Leads process improvement and initiatives for problem solving. Instrumental in cultivating a positive team approach. Participates in benchmarking to ensure that the assigned areas meet departmental goals. The Manager develops and implements new policies and procedures to improve workflow and effectiveness of the department. The Manager must perform other duties as assigned. Performs duties and responsibilities in a manner consistent with the organizations mission, values, and Mercy Service Standards.

Manager - Patient Access

Mercy - Oklahoma City

Requirements

Education:

High School Diploma or equivalent required. Bachelors degree in business or related field preferred.

Job Description

Find your calling at Mercy!

Position manages and coordinates department activities for their assigned Patient Access areas. Acts as a resource for internal and external customers and delivers exceptional service. Must maintain current knowledge of regulatory agency requirements (Joint Commission, CMS, HIPAA, EMTALA, etc.). Leads process improvement and initiatives for problem solving. Instrumental in cultivating a positive team approach. Participates in benchmarking to ensure that the assigned areas meet departmental goals. The Manager develops and implements new policies and procedures to improve workflow and effectiveness of the department. The Manager must perform other duties as assigned. Performs duties and responsibilities in a manner consistent with the organizations mission, values, and Mercy Service Standards.

Position Details

Manager - Patient Access

Full Time - Days

Mercy - Oklahoma City

Requirements

Education:

High School Diploma or equivalent required. Bachelors degree in business or related field preferred.

Experience

Previous management experience required. Experience with software and systems used in the department preferred.

Previous Experience In The Healthcare Field Preferred.

Other Skills and Knowledge

Experience with software and systems used in the department preferred. Must have good interpersonal and communication skills, verbal and written. Self-starter, ability to work independently, highly motivated and organized, requiring little direction. Good investigative and problem solving skills are necessary. Ability to adapt to rapidly changing conditions and requirements, able to coordinate and prioritize different activities simultaneously.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.