Patient Access Manager - Evenings

Cape Fear Valley Health; Fayetteville (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Cape Fear Valley Health is seeking a Patient Access Manager at Cape Fear Valley Medical Center in Fayetteville, NC. The role supervises the daily operations of patient access, coordinates staff development with the education coordinator, and ensures compliance with Joint Commission, CMS and other governmental standards.

You will prepare performance reports for leadership, assist with staffing coverage, provide training and cross-training across all Patient Access areas, and strive to maintain

Qualifications

• High school diploma required; associate degree preferred.
• HBI/CHAA and CAM certification within one year of employment.
• 3 years of hospital Patient Access experience required.
• Proficiency in MS Office; strong English communication.
• Knowledge of medical terminology and insurance collections.
• Typing 45 words per minute; ability to coordinate staffing and supervise.
• Excellent customer service and problem-solving skills.

Responsibilities

• Monitor and coordinate daily activities of Patient Access staff.
• Prepare payroll time records and reports.
• Interview and recommend applicants for employment.
• Present performance reports to Leadership.
• Provide coverage and cross-train across Patient Access areas.
• Lead department meetings and assist leadership.
• Conduct audits of employee data; ensure data accuracy.
• Facilitate process improvements and training.
• Other duties as assigned.

Skills

MS Office

Medical terminology

Typing 45 wpm

Staff coordination

Supervisory skills

Customer service

Critical thinking

Multitasking

Insurance collections

Verbal and written communication

Education

High school diploma

Associate degree in Business or Healthcare Administration

CHAA/CAM certification within 1 year

Tools

MS Office

Job description

Cape Fear Valley Health is seeking a Patient Access Manager at Cape Fear Valley Medical Center in Fayetteville, NC. The role supervises the daily operations of patient access, coordinates staff development with the education coordinator, and ensures compliance with Joint Commission, CMS and other governmental standards.

You will prepare performance reports for leadership, assist with staffing coverage, provide training and cross-training across all Patient Access areas, and strive to maintain