Patient Access Liaison I

Summa Health; Cleveland (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement Savings Plan

Life Insurance

Disability benefits

Employee assistance

Job summary

Summa Health is seeking a front-line customer service/registration specialist at Summa Health White Pond Medical Center in Akron, OH. You will support callers and patients with registration, insurance verification, referrals, and scheduling while delivering a high level of patient service.

Expect a 40-hour work week on 1st shift, with opportunities to assist across departments as needed. Strong customer service, teamwork, and proficiency with MS Office are essential; prior call center or

Qualifications

• High school diploma or GED required.
• Experience in customer service or general office support preferred.
• Call center or registration experience desired.
• Familiarity with Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts is a plus.
• Strong keyboard skills and high accuracy; proficient in Microsoft Office products.

Responsibilities

• Assist callers and patients with way-finding, appointment scheduling, and pre-service registration.
• Verify insurance information and conduct pre-certification checks.
• Collect co-pays and provide patient account information as needed.
• Process physician referrals and screen patient symptoms or needs.
• Schedule classes and address questions or concerns, delivering excellent customer service.

Skills

Customer service

Office coordination

Communication

Teamwork

Education

High school diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

40 hours per week / 1st shift

Location: Summa Health White Pond Medical Center, 1 Park West Blvd, Akron, OH 44320

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

40 hours per week / 1st shift

Location: Summa Health White Pond Medical Center, 1 Park West Blvd, Akron, OH 44320

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.

Minimum Qualifications

• Formal Education Required:
• High school diploma/GED required
• Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
• Experience and Training Required:
• One (1) year experience performing customer service or general office support experience in any industry preferred.
• Contact or call center experience preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
• Other Skills, Competencies and Qualifications:
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
• Demonstrates communication, organizational and interpersonal skills.
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
• Attentiveness to detail.
• Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
• Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
• Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
• Level of Physical Demands:
• Ability to sit or stand for extended periods up to 12 hours depending on location
• Work weekends, evenings, and holidays as assigned
• Reliable Transportation required
• Ability to adjust work hours to meet business demands as required

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay