Patient Access Liaison II - Emergency/Labor and Delivery

Summa Health; Cleveland (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Life Insurance

Paid time off

Retirement Savings Plan

Flexible Spending Accounts

Job summary

Summa Health seeks a Patient Access Liaison II for ER/L&D, a full-time role working 8:30am–9:00pm, including every other weekend/holiday. The position includes a $1500 hire-on bonus and responsibilities across patient registration, insurance eligibility, and financial counseling in a high-volume clinical setting.

Qualified candidates will have a high school diploma (additional coursework in healthcare preferred) and about 1 year of customer service or related experience.

Qualifications

• High school diploma or equivalent is required; post high school coursework in healthcare, accounting, business, public relations or related field preferred.
• 1 year of customer service or general office support experience preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts is a plus.
• Ability to function in a fast-paced clinical environment; high accuracy in keyboard input (Excel/Word/Outlook) and strong communication skills.

Responsibilities

• Interviews patients in person at workstation or bedside to obtain necessary account information.
• Explains and navigates patients through registration, insurance policies and benefits; presents and explains registration documents.
• Provides financial counseling information, generates patient estimates and collects co-payments, coinsurance and deductibles.
• Refers to patient financial advocates when appropriate; maintains professional customer service and presentation of Summa Health.

Skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High school diploma

Post high school coursework in healthcare or related field

Tools

Registration software

Microsoft Office

Job description

$1500 Hire on Bonus

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Patient Access Liaison II, ER/L&D

Full-Time, 8:30am-9:00pm

e/o weekend-holiday

$1500 Hire on Bonus

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

Minimum Qualifications

• Formal Education Required:
• High school diploma or equivalent
• Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
• Experience and Training Required:
• One (1) year experience performing customer service or general office support experience in any industry preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
• Other Skills, Competencies and Qualifications:
• Ability to function in a fast-paced and complex clinical environment.
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
• Demonstrates communication, organizational and interpersonal skills.
• Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations.
• Possesses problem solving skills and ability to recommend solutions
• Ability to document registration information in designated computer software applications in a timely and accurate manner.
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment.
• Demonstrates knowledge of all departmental downtime applications and processes.
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Level of Physical Demands:
• Ability to sit or stand for extended periods up to 12 hours.
• Ability to perform bedside registration activities with a workstation on wheels.
• Work every other weekend and holiday.
• May be mandated for additional overtime shifts to meet operational demands of the department.
• Ability to adjust work hours to meet operational demands as required
• Reliable Transportation required
• Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility.

Equal Opportunity Employer/Veterans/Disabled

$18.31/hr - $21.97/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay