Patient Registration, ACH Admitting

Summa Health

Cleveland (OH)

On-site

USD 24,000 - 29,000

Part time

21 hours ago

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Benefits offered by this job

Basic Life Insurance

Daily Pay

Retirement Savings Plan

Education Assistance

Job summary

Summa Health System is seeking a Part-time Patient Access Liaison I to interview patients, register for services, verify insurance, and collect co-pays. You will guide patients through the registration process, explain benefits, and generate estimates while coordinating with financial advocates when needed.

This role requires strong customer service, attention to detail, and the ability to work in a fast-paced environment, upholding Summa Health's commitment to servant leadership and

Qualifications

Formal education: High school diploma or GED.
Experience in customer service or general office support preferred.
Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus.

Responsibilities

Interviews patients in person at workstation or bedside to obtain information and navigate registration.
Communicates with patients and families; explains insurance policies and benefits.
Ensures brochures/registration documents are presented, explained, and completed accurately; assigns insurance plans and generates patient estimates.
Collects patient co-payments, co-insurances, and deductibles; identifies patients without insurance and provides financial assistance information.
Refers to patient financial advocates when appropriate and maintains professional presence of Summa Health.

Skills

Customer service

Verbal communication

Teamwork

Attention to detail

Problem solving

Education

High school diploma/GED

Tools

Excel

Word

Outlook

Job description

ACH /Admitting

Patient Access

Schedule

Part-time(20 hours) 7a-3p

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Patient Access Liaison I

Status/Hours

ACH /Admitting

Every Other Weekend 7a-3p/Every Other Holiday-Can Be Mandated

Patient Access

Schedule

Part-time(20 hours) 7a-3p

Summary

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

Minimum Qualifications

Formal Education Required:
High school diploma/GED required
Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
Experience and Training Required:
One (1) year experience performing customer service or general office support experience in any industry preferred.
Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
Other Skills, Competencies and Qualifications:
Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
Demonstrates communication, organizational and interpersonal skills.
Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
Attentiveness to detail.
Level of Physical Demands:
Ability to sit or stand for extended periods up to 12 hours.
Ability to perform bedside registration activities with a workstation on wheels.
Work every other weekend and holiday.
May be mandated for additional overtime shifts to meet operational demands of the department.
Ability to adjust work hours to meet operational demands as required
Reliable Transportation required
Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility.

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Benefits