Patient Access Liaison I - Weight Management

Summa Health

Cleveland (OH)

On-site

USD 24,000 - 29,000

Full time

34 hours ago

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Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Retirement Benefits

Life Insurance

Job summary

Summa Health Akron City Campus is seeking an experienced front desk/administrative associate to act as the initial contact for Weight Management Institute (WMI) patients, scheduling appointments and intake for established patients.

You will collect payments, review charts, and assist patients with pre-op requirements while maintaining a high level of customer service to present Summa Health in a positive light.

Qualifications

High school diploma or GED required.
One year of experience in scheduling, phone triage, patient check-in/registration, insurance verification, pre-certification, or medical assisting preferred.
Proven ability to interact with diverse populations and maintain confidentiality.

Responsibilities

Act as initial contact for WMI patients and schedule appointments.
Review charts and assist patients with pre-op requirements.
Collect payments and process receipts; provide exceptional customer service.

Skills

Scheduling

Phone triage

Patient check-in

Patient registration

Insurance verification

Pre-certification

Medical assisting

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Summa Health - Akron City Campus

Full-Time / 40 Hours / Days (M-F 8a-4:30p / variable early shift - 6:30a-3p)

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Acts as initial contact for new Weight Management Institute (WMI) patients; Schedules appointments and consults for established patients of the WMI. Collects payments and processes receipts; Reviews charts and assists patients in completing all pre-op requirements. Masters responsibilities of one team (e.g., New Patient, Front Desk). Provides a high level of customer service to present a positive impression of Summa Health.

Formal Education Required

High school diploma/GED required.

Experience And Training Required

One (1) year experience preferred performing one or more of the following duties: scheduling, phone triage, patient check-in, patient registration, insurance verification, pre-certification, or medical assisting.

Other Skills, Competencies And Qualifications

Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
Demonstrates communication, organizational and interpersonal skills.
Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
Attentiveness to prioritization as needed within changing environment without sacrificing quality, delivery, or cost efficiency.
Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
Ability to obtain and gather patient financial and clinical data in a fast-paced environment by telephone or in person and to apply such information accurately and effectively while maintaining confidentiality of all information.

Level Of Physical Demands

Ability to sit for extended periods up to 10 hours.
Ability to adjust work hours to meet business demands as required.

Summa Health - Akron City Campus

Full-Time / 40 Hours / Days (M-F 8a-4:30p / variable early shift - 6:30a-3p)

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.