Patient Registration/Call Center Rep

Summa Health

Akron (OH)

Hybrid

USD 24,000 - 29,000

Full time

44 hours ago

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Job summary

Summa Health in Akron, OH is seeking a Patient Registration/Call Center Rep (Job ID: 60529) for full-time day shifts 10:30am-7:00pm with potential to work from home after on-site training. The role handles registration, scheduling, insurance verification and patient inquiries, delivering friendly, service-oriented support to patients and families.

The ideal candidate has a high school diploma, call center or customer service experience preferred, and strong computer skills with MS Office;

Qualifications

High school diploma or GED required.
1 year of customer service or general office experience preferred.
Call center experience preferred.
Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling or Patient Accounts is a plus.
Strong keyboard and MS Office skills; able to work in a fast-paced environment and pay attention to detail.

Responsibilities

Assist callers/patients with registration, scheduling, insurance verification and pre-service tasks.
Collect co-pays and provide clear information to patients to create a positive impression.
Screen patients for symptoms when applicable and route inquiries appropriately.
Deliver high-quality customer service and support to patients and families.

Skills

Customer Service

Communication

Teamwork

Adaptability

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Patient Registration/Call Center Rep (Job ID: 60529)

Patient Access Liaison/Call Center Rep

Full-Time Days, 10:30am-7:00pm

Monday - Friday

**Potential Opportunity to work from home after successful completion of on-site training**

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Job Summary

Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.

Minimum Qualifications

1. Formal Education Required:

a. High school diploma/GED required

b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.

2. Experience and Training Required:

a. One (1) year experience performing customer service or general office support experience in any industry preferred.

b. Contact or call center experience preferred.

c. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus

3. Other Skills, Competencies and Qualifications:

a) Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

b) Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)

c) Demonstrates communication, organizational and interpersonal skills.

d) Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.

e) Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.

f) Attentiveness to detail.

g) Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.

h) Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement

i) Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.

4. Level of Physical Demands:

a. Ability to sit or stand for extended periods up to 12 hours depending on location

b. Work weekends, evenings, and holidays as assigned

c. Reliable Transportation required

d. Ability to adjust work hours to meet business demands as required

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.