Patient Access Liaison I - Central Registration

Summa Health; Cleveland (OH); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement Savings Plan

Job summary

Summa Health System is seeking a Patient Access Liaison to interview patients in person, at their workstation or bedside, to collect information and guide them through the registration and insurance processes.

You will explain brochures, determine eligibility, collect co-pays and deductibles, and refer to financial advocates as needed. The role requires strong customer service, attention to detail, and proficiency with Microsoft Office; weekend work may be required.

Qualifications

• One (1) year experience performing customer service or general office support in any industry preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
• Demonstrates communication, organizational and interpersonal skills.
• Ability to work well within a team environment and handle fast-paced setting.

Responsibilities

• Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information.
• Communicates effectively with patients and their families and navigates through registration and insurance processes.
• Ensures brochures/registration documents are presented, explained, and completed accurately.
• Generates patient estimates, collects co-pays, co-insurances and deductibles, and identifies uninsured patients.
• Provides information and makes referrals to patient financial advocates when appropriate.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Education

High school diploma or GED

Post high school coursework in healthcare, accounting, business, public relations or related field

Tools

Excel

Word

Outlook

Job description

ScheduleEarliest shift possible 515a-145p/ Latest shift possible 930a-6p/ Rotational Saturdays/ No Holidays/ Can be mandated

Patient Access Liaison
Status/HoursFT Variable Days Central Registration
Patient Access
ScheduleEarliest shift possible 515a-145p/ Latest shift possible 930a-6p/ Rotational Saturdays/ No Holidays/ Can be mandated

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

SummaryInterviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co‑insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

• Formal Education Required:
• High school diploma/GED required
• Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
• Experience and Training Required:
• One (1) year experience performing customer service or general office support experience in any industry preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
• Other Skills, Competencies and Qualifications:
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
• Demonstrates communication, organizational and interpersonal skills.
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
• Attentiveness to detail.
• Level of Physical Demands:
• Ability to sit or stand for extended periods up to 12 hours.
• Ability to perform bedside registration activities with a workstation on wheels.
• Work every other weekend and holiday.
• May be mandated for additional overtime shifts to meet operational demands of the department.
• Ability to adjust work hours to meet operational demands as required
• Reliable Transportation required
• Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility.

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay