Patient Access Leader: Scheduling & Authorization Optimization

CommonSpirit Health; Lincoln (NE); On-site; USD 47,000 - 69,000; Full time

Job summary

CommonSpirit Health in Lincoln, NE seeks a Manager, Patient Access to oversee scheduling, insurance authorization, and referrals across facilities. You will lead staffing, training, and process improvement, ensuring data integrity and payer compliance while partnering with HIM, PFS, IT, and physicians.

Responsibilities include optimizing workflows, reducing wait times, and driving patient experience improvements.

Qualifications

• Masters degree in healthcare related field required.
• Master's in Business Administration or healthcare experience required.
• Project Management experience in a healthcare environment.
• Experience with budgets, action plans, interpersonal communication and influencing skills, ability to manage multiple projects and time, execution capability.

Responsibilities

• Analyze and refine patient access workflows to maximize operational efficiency.
• Implement industry-leading best practices to reduce wait times and elevate the patient experience.
• Engage with administrative and physician champions, contact centers, and other key stakeholders to educate, foster learning, and address escalated issues.
• Develop comprehensive patient journey maps with strategic and operational focus, identifying challenges and improvement plans.
• Design and drive alignment to scheduling management best practice, e.g., prospective review of schedules.
• Monitor and optimize practices concerning wait lists, bumped appointment rates, and management of patient no-shows.

Skills

Leadership

Project Management

Interpersonal communication

Multitasking

Process improvement

Education

Master's degree in healthcare related field

Master's in Business Administration

Job description

CommonSpirit Health in Lincoln, NE seeks a Manager, Patient Access to oversee scheduling, insurance authorization, and referrals across facilities. You will lead staffing, training, and process improvement, ensuring data integrity and payer compliance while partnering with HIM, PFS, IT, and physicians.

Responsibilities include optimizing workflows, reducing wait times, and driving patient experience improvements.