Patient Access Leader - Operations & Mentorship

Houston Methodist; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Houston Methodist seeks a Lead Patient Access Services professional to supervise daily operations, register and schedule patients, verify insurance, and mentor staff. The role requires strong analytical skills and leadership to coordinate workflows and ensure high-quality patient service across the department.

Responsibilities include scheduling, QA audits, data reporting, and serving as a liaison among management, clinicians, and insurers.

Qualifications

• High School diploma or equivalent; some college preferred.
• Four years of experience in patient access services (registration, scheduling, insurance verification) or related roles.
• Strong communication and customer service skills; ability to work with patients, physicians and staff.
• Proficiency with hospital information systems and standard office software.

Responsibilities

• Lead the patient access team and coordinate daily department operations.
• Provide guidance on staff scheduling and assignments; mentor team members.
• Conduct quality assurance audits and report on data as needed.
• Serve as liaison between management, staff, physicians, insurance providers and others.
• Support after-hours on-call coverage as needed.

Skills

Leadership

Communication

Customer service

Teamwork

Problem-solving

Analytical skills

Professionalism

Confidentiality

Education

High School diploma or equivalent

Some college

Tools

Hospital Information Systems

Office software

Job description

Houston Methodist seeks a Lead Patient Access Services professional to supervise daily operations, register and schedule patients, verify insurance, and mentor staff. The role requires strong analytical skills and leadership to coordinate workflows and ensure high-quality patient service across the department.

Responsibilities include scheduling, QA audits, data reporting, and serving as a liaison among management, clinicians, and insurers.