Patient Access Specialist: Scheduling & Registration

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH, is seeking a patient access teammate to greet and register patients, answer calls, and schedule appointments. The role involves collecting demographic and insurance information, and guiding patients through pre-certification and referral processes.

You will collaborate with Patient Access and clinical staff, maintain strong customer service, and may assist in onboarding new employees.

Qualifications

• HS diploma or equivalent required; associate degree preferred.
• One year of health care experience preferred.
• CPR certification may be required depending on position.
• Strong communication and customer service skills.

Responsibilities

• Greets and registers patients in the registration areas.
• Answers telephone calls, schedules appointments, and files medical charts.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens patient data to verify insurance eligibility and communicates differences.
• Ensures pre-certification and physician referral requirements are met; guides customers on requirements.
• Identifies self-pay patients and refers them to financial assistance as appropriate.
• Maintains open communication with all Patient Access and clinical staff; supports shadowing of new employees.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Nationwide Children's Hospital in Columbus, OH, is seeking a patient access teammate to greet and register patients, answer calls, and schedule appointments. The role involves collecting demographic and insurance information, and guiding patients through pre-certification and referral processes.

You will collaborate with Patient Access and clinical staff, maintain strong customer service, and may assist in onboarding new employees.