Patient Access Lead — Team Coach & Process Optimizer

Children's Wisconsin; New Berlin, Northern (WI, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Children's Wisconsin is seeking a Patient Access Lead to support and lead a team in a fast-paced healthcare setting. The role focuses on accurate patient registration, staffing, and process improvement to enhance the patient and family experience.

Ideal candidates have 2–3+ years in Patient Access, experience with Epic or similar EHR systems, and a commitment to HIPAA and data accuracy. Flexibility to work weekends, holidays, and varied shifts within the region is expected.

Qualifications

• Experience in Patient Access or healthcare setting is required.
• Ability to lead, coach, and support a team is important.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Coordinate daily staffing and scheduling to ensure department coverage.
• Guide patients through registration and ensure a seamless check-in experience.
• Support onboarding and training of new team members and maintain training materials.

Skills

Leadership

Communication

Problem-solving

Data accuracy

Education

High School Diploma or equivalent

Associate’s or Bachelor’s degree (preferred)

Tools

Epic or EHR systems

Job description

Children's Wisconsin is seeking a Patient Access Lead to support and lead a team in a fast-paced healthcare setting. The role focuses on accurate patient registration, staffing, and process improvement to enhance the patient and family experience.

Ideal candidates have 2–3+ years in Patient Access, experience with Epic or similar EHR systems, and a commitment to HIPAA and data accuracy. Flexibility to work weekends, holidays, and varied shifts within the region is expected.