Pat Access Rep Ld

Children's Wisconsin; Mequon (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Children’s Wisconsin is seeking a Patient Access Lead to support daily operations, registrations, and a positive patient experience. You will act as a go-to resource for Patient Access Representatives, coordinating staffing and driving process improvements to enhance workflow.

The role emphasizes leading and mentoring the team, ensuring accurate data entry, HIPAA compliance, and seamless patient experiences across sites within the region.

Qualifications

• High School Diploma or equivalent required.
• 2–3+ years in Patient Access or healthcare setting required.
• Experience with Epic or similar EHR systems preferred.
• Strong organizational and communication skills required.

Responsibilities

• Coordinate daily staffing and scheduling for the Patient Access team.
• Support leadership with data tracking, reporting and process improvements.
• Welcome, assist and guide patients and families through registration and check-in.
• Collect and verify accurate patient demographics and insurance information; ensure HIPAA compliance.
• Assist with onboarding/training of new team members and maintain training materials.

Skills

Organizational skills

Team leadership

Communication

Customer service

Conflict resolution

Attention to detail

Education

High School Diploma or equivalent

Associate/Bachelor’s degree preferred

Tools

Epic

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Patient Access Lead (Team Support & Operations)

About the Role

We’re looking for a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. In this role, you’ll act as a go-to resource for Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families. If you’re someone who enjoys leading, problem-solving, and improving processes while making a real impact on patient care, this role is for you.

What You’ll Do

Team Support & Operations

• Coordinate daily staffing and scheduling to ensure smooth department coverage
• Adjust assignments in real time based on business needs
• Communicate updates and staffing changes with the team
• Step in to support front-line operations when needed

Process Improvement & Leadership

• Support leadership with data tracking, reporting, and process improvements
• Lead or contribute to meetings and development initiatives
• Identify training needs and partner with leadership to improve workflows

Patient & Family Experience

• Welcome and assist patients and families with professionalism and care
• Guide patients through registration and answer questions
• Ensure a seamless, supportive experience from arrival to check-in

Registration & Accuracy

• Collect and enter accurate patient demographic and insurance information
• Verify details to prevent billing or registration errors
• Maintain compliance with HIPAA and confidentiality standards

Training & Development

• Support onboarding and training of new team members
• Help maintain up-to-date training materials and competency standards
• Serve as a mentor/preceptor for team members

What You Bring

Education

• High School Diploma or equivalent (required)
• Associate’s or Bachelor’s degree (preferred)

Experience

• 2–3+ years in Patient Access or healthcare setting (required)
• Experience with Epic or similar EHR systems (preferred)

Key Skills & Strengths

• Strong organizational and multitasking skills
• Ability to lead, coach, and support a team
• Excellent communication and problem-solving abilities
• Customer-focused mindset with empathy and professionalism
• Experience handling conflict and using de-escalation techniques
• High attention to detail and data accuracy

Work Expectations

• Flexibility to work:
  • Weekends
  • Holidays
  • On-call shifts
  • Various shifts/locations within the region
• Willingness to travel between sites as needed

Why You’ll Love This Role

• Make a direct impact on patient experiences
• Grow your leadership and operational skills
• Work in a collaborative, supportive environment
• Be part of a team focused on continuous improvement and care excellence

Additional Information

This role may include additional responsibilities or projects as needed. Employment is at-will and does not constitute a contract.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.