Patient Access Lead: Guest Experience & Payments

Cone Health Medical Group; Greensboro (NC); On-site; USD 52,000 - 64,000; Full time

Job summary

Cone Health Medical Group is seeking a Patient Access Advocate Lead to collaborate with the patient access team and maintain a welcoming environment for patients and guests. Working with minimal supervision, the role ensures accuracy and efficiency in line with practice protocols.

Key duties include serving as the first contact, supporting customers, reviewing registration edits, collecting copays, and training new hires on payment postings and insurance questions.

Qualifications

• High school diploma required.
• Minimum 5 years experience in patient access or related field.
• Experience with insurance knowledge and payments processes.

Responsibilities

• Be the first point of contact for patients and guests.
• Support internal and external customers to ensure a positive guest experience.
• Review registration edits in Charge Review and Claim Edit queues and update based on insurance knowledge.
• Collect eligible copays consistently and maintain a high collection rate.
• Review patient registrations to ensure processes follow organizational procedures.
• Train and support new hires; advise on payment postings and insurance questions.
• Performs other duties as assigned.

Skills

Patient interaction

Insurance knowledge

Payment postings

Training & mentoring

Education

High School Diploma or equivalent

Job description

Cone Health Medical Group is seeking a Patient Access Advocate Lead to collaborate with the patient access team and maintain a welcoming environment for patients and guests. Working with minimal supervision, the role ensures accuracy and efficiency in line with practice protocols.

Key duties include serving as the first contact, supporting customers, reviewing registration edits, collecting copays, and training new hires on payment postings and insurance questions.