Patient Access Lead – Scheduling & Financial Counseling

Memorial Hermann; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Memorial Hermann seeks a Team Leader in Patient Access to mentor staff, schedule patient appointments, and ensure medical necessity compliance. You will verify eligibility, collect demographics, and post payments, while guiding the department's daily operations.

This role emphasizes leadership, accuracy, and effective communication with physicians, care teams, insurers, and patients to deliver high-quality care and timely financial processes.

Qualifications

• Three (3) years of experience in a hospital or medical business office setting.
• Ability to multi-task.
• Proficient typing/keyboard skills.
• Supervisory and/or leadership experience preferred.

Responsibilities

• Schedules patient appointments and enters information in the computer system accurately.
• Obtains demographic, insurance and financial information and enters it with accuracy.
• Explains required forms to patients and obtains signatures.
• Ensures medical necessity compliance by collecting data and communicating with patients.
• Protects facility finances by collecting patient liability and arranging payments.
• Verifies insurance eligibility and benefits and monitors required notifications.
• Posts payments in the system and generates patient receipts.
• Performs account analysis and resolves patient account issues.
• Acts as team leader, guiding daily processes and training staff.
• Maintains professional communication with physicians, staff, insurers, and patients.

Skills

Multi-tasking

Typing

Supervisory experience

Leadership

Education

High School Diploma or GED

Job description

Memorial Hermann seeks a Team Leader in Patient Access to mentor staff, schedule patient appointments, and ensure medical necessity compliance. You will verify eligibility, collect demographics, and post payments, while guiding the department's daily operations.

This role emphasizes leadership, accuracy, and effective communication with physicians, care teams, insurers, and patients to deliver high-quality care and timely financial processes.