Patient Access & Care Coordinator

Memorial Hermann Health System; Columbus (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

Memorial Hermann Health System in the United States seeks a Patient Access Lead who will schedule patient appointments, verify eligibility, and post payments under supervision of a Physician.

The role combines direct and indirect patient care within the Skills Inventory framework and requires collaboration with physicians, care management, and insurance providers. Leadership experience is preferred, and excellent communication is essential.

Qualifications

• Graduate with MA certification from an accredited school.
• Experience in hospital or medical business office preferred.
• Strong typing and data entry skills.
• Ability to supervise and mentor staff preferred.

Responsibilities

• Schedules patient appointments and enters information in the computer system.
• Obtains demographic, insurance and financial information from patient or guarantor.
• Explains forms to patient or guarantor and obtains signatures.
• Ensures medical necessity compliance by data collection and verification.
• Protects the facility's finances by collecting patient liability and arranging payments.
• Verifies insurance eligibility and benefits and ensures notifications are completed promptly.
• Posts payments in the computer system and generates receipts.
• Monitors and resolves patient account issues and performs trend analyses.
• Acts as team leader, training staff and guiding daily processes.
• Communicates professionally with physicians, care management, staff, insurers, patients and families.
• Adheres to policies and budgets, maintaining efficiency and quality.
• Delivers safe, compassionate and personalized patient care and collaborates with RNs/Physicians.
• Serves as mentor and resource to less experienced staff.
• Supports ongoing professional development and mandatory education.

Skills

Multitasking

Typing skills

Leadership experience

Communication skills

Customer service

Education

Medical Assisting Certification

Job description

Memorial Hermann Health System in the United States seeks a Patient Access Lead who will schedule patient appointments, verify eligibility, and post payments under supervision of a Physician.

The role combines direct and indirect patient care within the Skills Inventory framework and requires collaboration with physicians, care management, and insurance providers. Leadership experience is preferred, and excellent communication is essential.