Patient Access Lead — Scheduling & Financial Counseling

Memorial Hermann; Sugar Land (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Memorial Hermann is seeking a team leader in Patient Access to schedule patient appointments, verify eligibility, and post payments. The role emphasizes accurate data entry, compassionate customer service, and adherence to medical necessity guidelines.

This position also involves financial counseling, charity applications, and leading daily department processes while mentoring other staff and ensuring compliant, efficient workflows.

Qualifications

• Three years of hospital or medical office experience.
• High school diploma or GED preferred.
• Supervisory/leadership experience preferred.
• Proficient typing and keyboarding skills.

Responsibilities

• Schedules patient appointments and enters information accurately.
• Verifies insurance eligibility and benefits.
• Posts payments and generates patient receipts.
• Provides financial counseling and assists with charity applications.
• Monitors and resolves patient account issues.
• Leads daily department processes and mentors staff.

Skills

Multi-tasking

Typing

Leadership experience

Communication

Education

High School Diploma or GED

Job description

Memorial Hermann is seeking a team leader in Patient Access to schedule patient appointments, verify eligibility, and post payments. The role emphasizes accurate data entry, compassionate customer service, and adherence to medical necessity guidelines.

This position also involves financial counseling, charity applications, and leading daily department processes while mentoring other staff and ensuring compliant, efficient workflows.