Patient Access Lead: Revenue Cycle & Customer Service

OSF HealthCare; Dixon (IL); On-site; USD 32,000 - 39,000; Full time

Job summary

OSF HealthCare in Dixon, IL is seeking a Lead Patient Access to support revenue cycle activities and patient services. The role includes on-call duties during a Monday–Friday schedule from 8am to 4:30pm. The Lead Patient Access ensures complete medical records and collaborates with multiple departments to resolve issues.

Ideal candidates have 1 year in healthcare or related fields and strong customer service skills. OSF HealthCare is an Equal Opportunity Employer.

Qualifications

• Education: High School/GED is required.
• 1 year experience in healthcare or public health setting with patient registration, scheduling, benefits, financial assistance, or related background.
• 1 year experience with customer service/relations.

Responsibilities

• Lead Patient Access resources for escalations across functional areas.
• Ensure accurate OSF medical records and maximize reimbursement through appropriate financial resources.
• Provide excellent patient service to create a positive first impression of OSF services.

Skills

Customer service

Interpersonal communication

Analytical/problem solving

Detail orientation

Education

High School/GED

Tools

Microsoft Office

Job description

OSF HealthCare in Dixon, IL is seeking a Lead Patient Access to support revenue cycle activities and patient services. The role includes on-call duties during a Monday–Friday schedule from 8am to 4:30pm. The Lead Patient Access ensures complete medical records and collaborates with multiple departments to resolve issues.

Ideal candidates have 1 year in healthcare or related fields and strong customer service skills. OSF HealthCare is an Equal Opportunity Employer.