Patient Access Associate

OSF HealthCare; Loves Park (IL); Vor Ort; USD 26.000 - 30.000; Vollzeit

Zusammenfassung

OSF HealthCare in Loves Park, IL is seeking a Patient Access Associate responsible for ensuring complete and accurate patient records, including demographics, insurance, and registration details. This role focuses on clear communication about services and financial responsibilities to patients while delivering a strong first impression of OSF's services.

The position is hourly, with shifts Mon-Fri 8am-12pm plus every Saturday 8am-12pm.

Qualifikationen

• High school diploma or GED.
• At least 1 year in an office clerical or customer service setting.
• Proficiency with Microsoft Office and basic website navigation.
• Strong problem solving, time management, and communication skills.

Aufgaben

• Maintain accurate OSF medical records including demographics, insurance coverage, and registration information.
• Explain services and financial responsibilities to patients to ensure clear understanding.
• Provide excellent patient service over the phone or in person and create a positive first impression.
• Apply deductive reasoning to resolve issues in a multi-payer environment.

Kenntnisse

Customer service

Office clerical

Microsoft Office

Website navigation

Communication skills

Time management

Problem solving

Conflict management

Ausbildung

High school diploma or GED

Jobbeschreibung

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is in Loves Park, IL

M-F- 4hour shifts 8am-12pm, plus every Saturday 8am-12pm.

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.