Lead Patient Access

OSF HealthCare; Dixon (IL); On-site; USD 32,000 - 39,000; Full time

Job summary

OSF HealthCare in Dixon, IL is seeking a Lead Patient Access to support revenue cycle activities and patient services. The role includes on-call duties during a Monday–Friday schedule from 8am to 4:30pm. The Lead Patient Access ensures complete medical records and collaborates with multiple departments to resolve issues.

Ideal candidates have 1 year in healthcare or related fields and strong customer service skills. OSF HealthCare is an Equal Opportunity Employer.

Qualifications

• Education: High School/GED is required.
• 1 year experience in healthcare or public health setting with patient registration, scheduling, benefits, financial assistance, or related background.
• 1 year experience with customer service/relations.

Responsibilities

• Lead Patient Access resources for escalations across functional areas.
• Ensure accurate OSF medical records and maximize reimbursement through appropriate financial resources.
• Provide excellent patient service to create a positive first impression of OSF services.

Skills

Customer service

Interpersonal communication

Analytical/problem solving

Detail orientation

Education

High School/GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $23.35 - $27.48/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This position is located in Dixon,IL

Monday - Friday 8am-4:30pm

Lead Patient Access postion will include on-call duties.

POSITION SUMMARY: The Patient Access Lead functions as a team resource on highly complex issues and problem resolution. They will serve as a dedicated resource for multiple functional areas and determine the appropriate outside resources needed to support escalation. This position has a significant understanding of the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement. The Patient Access Lead ensures that each patient has a complete and accurate OSF medical record. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients and families.

Qualifications

REQUIRED QUALIFICATIONS: Education: High School/GED Other Licenses/Certifications: Required to complete all role specific revenue cycle training and certification within 12 months Experience: 1 year experience in a healthcare or public health setting with one of the following: patient registration, patient scheduling, insurance benefits, financial assistance programs, or other community based background. 1 year experience with customer service/relations. Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS: Education: Bachelor Degree in Business Administration or Healthcare related field Experience: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers Knowledge of medical terminology Licensure/Certifications: HFMA CRCR certification

OSF HealthCare is an Equal Opportunity Employer.