Patient Access Lead — Registration & Revenue Cycle

UnitedHealth Group; Ellsworth (ME); On-site; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group seeks a Patient Access Manager to oversee daily registration operations and support Revenue Cycle Patient Access initiatives across Northern Light Health. This onsite role will lead registration teams and partner with adjacent departments to improve workflows while prioritizing patient safety, satisfaction, and operational performance.

Responsibilities include analyzing needs, developing solutions, and driving performance metrics.

Qualifications

• 4+ years leading a public-facing team of 15+ direct reports.
• 4+ years with scheduling functionality, workflows, and performance benchmarks.
• Proficient with Microsoft Office; able to train/support end users.
• Strong analytical skills to interpret data and communicate outcomes.
• Excellent verbal and written communication skills.
• Highly organized and adaptable to changing priorities.
• Willingness to work variable hours including evenings, weekends, and holidays.
• Onsite work at Maine Coast Ellsworth or Blue Hill, ME.

Responsibilities

• Lead registration workflow improvements, support financial clearance strategies, and collaborate with Revenue Cycle partners to implement effective processes.
• Analyze operational needs, develop solutions, track KPIs, and ensure productivity, quality, and customer service goals.

Skills

Leadership

Scheduling

Analytical skills

Verbal and written communication

Organizational skills

Adaptability

Variable hours willingness

Onsite work

Tools

Microsoft Office

Job description

UnitedHealth Group seeks a Patient Access Manager to oversee daily registration operations and support Revenue Cycle Patient Access initiatives across Northern Light Health. This onsite role will lead registration teams and partner with adjacent departments to improve workflows while prioritizing patient safety, satisfaction, and operational performance.

Responsibilities include analyzing needs, developing solutions, and driving performance metrics.