Patient Access Leader: Revenue Cycle & Service

Memorial Health; Springfield (IL); On-site; USD 44,000 - 69,000; Full time

Benefits offered by this job

401(k) match

Health/Dental/Vision insurance

Paid time off

Job summary

Memorial Health is seeking a Manager, Patient Access Services to lead patient registration operations across affiliated sites. The role directs daily activities, ensures efficient operations, and drives a high-performing team focused on exceptional service to patients and families.

Responsibilities include monitoring performance, improving processes, and sharing operational insights with leadership to support reimbursement and compliance.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 3+ years of supervisory or management experience.
• 3–5 years in Patient Access Services or Revenue Cycle preferred.
• Experience with patient registration systems like Cerner or similar.

Responsibilities

• Provide leadership and oversight for patient registration operations across Memorial Health affiliates.
• Direct daily department activities to ensure efficient operations and high performance.
• Lead development and implementation of process improvements.
• Analyze admissions and registration trends to support financial reimbursement.
• Collaborate with hospital leadership to maintain standards across the health system.

Skills

Leadership

People management

Analytical skills

Communication

Front-end revenue cycle

Regulatory compliance

Customer service

Decision making

Education

Bachelor's degree in Business Administration, Healthcare Administration, Accounting, or related field

Associate degree with equivalent work experience or HFMA/HBI certification

Tools

Cerner

Job description

Memorial Health is seeking a Manager, Patient Access Services to lead patient registration operations across affiliated sites. The role directs daily activities, ensures efficient operations, and drives a high-performing team focused on exceptional service to patients and families.

Responsibilities include monitoring performance, improving processes, and sharing operational insights with leadership to support reimbursement and compliance.