Patient Access Manager

UnitedHealth Group; Ellsworth (ME); On-site; USD 73,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Stock purchase plan

401k contribution

Job summary

UnitedHealth Group's Optum Insight unit in Maine seeks a Patient Access Manager to lead daily registration operations across Northern Light Health collaboration. The role focuses on patient safety, satisfaction, process improvement, and operational performance, with onsite responsibilities split between Maine Coast: Ellsworth and Blue Hill.

Lead a public-facing team, drive workflow improvements, support financial clearance strategies, and partner with Revenue Cycle colleagues to implement

Qualifications

• 4+ years of experience leading a public-facing team of 15+ direct reports.
• 4+ years of experience with scheduling functionality, workflows, and performance benchmarks.
• Intermediate proficiency with Microsoft applications, including the ability to train or support end users.
• Proven solid analytical skills, with the ability to interpret data and communicate outcomes.
• Proven excellent verbal and written communication skills.
• Proven highly organized and adaptable, with the ability to respond effectively to changing priorities.
• Demonstrated ability to work variable hours based on team needs, including evenings, weekends, and holidays as needed.
• Ability to work onsite at either designated location: Maine Coast: 50 Union St., Ellsworth, ME and Blue Hill, 57 Water St. Blue Hill, ME

Responsibilities

• The Patient Access Manager leads registration workflow improvements, supports financial clearance strategies, and collaborates with Revenue Cycle partners to implement effective processes.
• Responsibilities include analyzing operational needs, developing solutions, tracking key performance indicators, supporting employee engagement, and ensuring teams meet productivity, quality, and customer service goals.

Skills

Leadership

Scheduling

MS Office

Analytics

Communication

Organization

Flexible hours

Onsite

Tools

NLH software

AI tools

Job description

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Patient Access Manager oversees daily registration operations and supports Revenue Cycle Patient Access initiatives across Northern Light Health. This role provides leadership to registration teams, partners with integrated departments to improve workflows, and ensures a consistent focus on patient safety, satisfaction, process improvement, and operational performance. The manager serves as a subject matter expert for patient access practices, technology, reporting, and change management.

This role is onsite and time will be divided between the following locations: Maine Coast: 50 Union St., Ellsworth, ME and Blue Hill: 57 Water St. Blue Hill, ME

Primary Responsibilities:

• The Patient Access Manager leads registration workflow improvements, supports financial clearance strategies, and collaborates with Revenue Cycle partners to implement effective processes. Responsibilities include analyzing operational needs, developing solutions, tracking key performance indicators, supporting employee engagement, and ensuring teams meet productivity, quality, and customer service goals.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience leading a public-facing team of 15+ direct reports
• 4+ years of experience with scheduling functionality, workflows, and performance benchmarks
• Intermediate proficiency with Microsoft applications, including the ability to train or support end users
• Proven solid analytical skills, with the ability to interpret data and communicate outcomes
• Proven excellent verbal and written communication skills
• Proven highly organized and adaptable, with the ability to respond effectively to changing priorities
• Demonstrated ability to work variable hours based on team needs, including evenings, weekends, and holidays as needed
• Ability to work onsite at either designated location: Maine Coast: 50 Union St., Ellsworth, ME and Blue Hill: 57 Water St. Blue Hill, ME

Preferred Qualifications:

• Certified Revenue Cycle Professional certification
• Experience with NLH software, data, and business information systems
• Experience using AI tools to improve daily productivity and workflow efficiency
• Working knowledge of Revenue Cycle functions and related operational workflows

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.