Patient Access Lead — ED Registration & Team Coach

R1 RCM, Inc.; Austin (TX); On-site; USD 58,694,000 - 78,979,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

R1 RCM, Inc. is seeking a Patient Access Team Lead at Ascension Dell Children’s Medical Center in Austin, TX.

This full-time role oversees daily patient registration workflows, supports front-end processes, and ensures accurate data capture across multiple systems to deliver efficient access to care. The position demands exceptional customer service, leadership, and the ability to thrive in a fast-paced environment.

Qualifications

• Exceptional customer service experience and strong leadership abilities.
• Excellent communication and interpersonal skills in a fast-paced setting.
• Ability to multitask and prioritize with high attention to detail.

Responsibilities

• Oversee daily workflow and support front-end registration and verification processes.
• Monitor staff productivity and ensure compliance with standards.
• Provide real-time guidance and resolve workflow barriers to ensure timely, patient-centered service delivery.
• Assist patients and families with check-in, leveraging multiple systems for efficient registration.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Multiple computer systems

Job description

R1 RCM, Inc. is seeking a Patient Access Team Lead at Ascension Dell Children’s Medical Center in Austin, TX.

This full-time role oversees daily patient registration workflows, supports front-end processes, and ensures accurate data capture across multiple systems to deliver efficient access to care. The position demands exceptional customer service, leadership, and the ability to thrive in a fast-paced environment.