Patient Access Lead: Mentor & Operations Coordinator

BJC HealthCare; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Paid time off

Adoption assistance

Job summary

BJC HealthCare is seeking a Patient Access Lead to oversee pre-arrival services, pricing estimates, and staff development across their hospital network. The role requires mentoring PAR I & II, guiding onboarding, and coordinating cross-functional training to ensure accurate patient records and optimal customer service.

The Lead will manage staffing, handle escalations, and participate in weekend/holiday call rotations while ensuring compliance with HIPAA, Medicare guidelines, and organizational

Qualifications

• Proven experience in patient access and revenue cycle workflows.
• Strong leadership and mentorship capabilities for PAR I & II.
• Ability to train, coach, and audit staff performance.

Responsibilities

• Maintain professional, patient-focused communication in all interactions.
• Oversee staffing, calls, and on-call rotations including weekends and holidays.
• Serve as subject matter expert for patient access processes across the HSO.

Skills

Patient Access

Leadership

Mentoring

Coaching

Training

Auditing

Education

High School Diploma or GED

Associate's Degree

Job description

BJC HealthCare is seeking a Patient Access Lead to oversee pre-arrival services, pricing estimates, and staff development across their hospital network. The role requires mentoring PAR I & II, guiding onboarding, and coordinating cross-functional training to ensure accurate patient records and optimal customer service.

The Lead will manage staffing, handle escalations, and participate in weekend/holiday call rotations while ensuring compliance with HIPAA, Medicare guidelines, and organizational