Patient Access Lead: Front Desk & Scheduling

MedCura Health; Stone Mountain (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

MedCura Health is seeking a Patient Access Representative Lead to supervise front-desk operations and coordinate patient registration and scheduling across departments. The role involves greeting patients, maintaining records, handling cashier tasks, and ensuring accurate appointment management for both phone and in-person bookings.

The ideal candidate has 2–3 years of front-office medical experience, strong communication and organizational skills, and a background in medical assisting is

Qualifications

• Minimum high school diploma or equivalent.
• 2–3 years of front-office medical experience preferred.
• Experience with scheduling and registration processes.
• Ability to verify insurance and demographics.

Responsibilities

• Oversee appointment scheduling for new and established patients across all departments.
• Monitor clinician and patient schedule changes and update the system promptly.
• Collect and verify required registration information from patients or legally authorized individuals, including demographics and insurance details.
• Assign correct medical record numbers and select accurate patient profiles to avoid duplicate records.
• Respond to routine registration questions and provide clear explanations of applicable procedures.
• Identify insurance coverage gaps by conducting eligibility checks to reduce claim denials.
• Determine co-pays and deductibles through appropriate insurance verification processes.
• Collect required payments at the time of service to support timely revenue cycle operations.

Skills

Front-office experience

Communication skills

Organizational skills

Customer service orientation

Phone etiquette

Education

High school diploma or equivalent

Job description

MedCura Health is seeking a Patient Access Representative Lead to supervise front-desk operations and coordinate patient registration and scheduling across departments. The role involves greeting patients, maintaining records, handling cashier tasks, and ensuring accurate appointment management for both phone and in-person bookings.

The ideal candidate has 2–3 years of front-office medical experience, strong communication and organizational skills, and a background in medical assisting is