Patient Access Representative, Lead

MedCura Health, Inc.; Stone Mountain (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement plan with employer match

Paid holidays

Company-issued uniforms

Job summary

MedCura Health, Inc. is seeking a Patient Access Representative Lead to manage front-office operations and serve as the primary contact for patients entering the clinic. You will greet and direct patients, maintain records, and oversee cashier duties while coordinating appointment scheduling across departments.

The role requires strong communication, organizational skills, and experience in a medical front-office setting. Day shifts in a full-time capacity with competitive benefits are offered.

Qualifications

• High school diploma or equivalent required
• 2–3 years of front-office medical experience preferred
• Medical Assistant background beneficial

Responsibilities

• Oversee appointment scheduling for new and established patients across all departments.
• Monitor clinician and patient schedule changes and update the system promptly to reflect adjustments.
• Collect and verify required registration information from patients or legally authorized individuals, including demographics and insurance details.
• Assign correct medical record numbers and select accurate patient profiles to avoid duplicate records.
• Collect required payments at the time of service to support timely revenue cycle operations.

Skills

Strong communication

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Medical Assistant background

Job description

Overview

ThePatient Access Representative Lead oversees front‑desk operations and serves as the primary point of contact for individuals entering the clinic. This role ensures consistent workflows by greeting and directing patients, maintaining records, and handling cashier‑related tasks. The lead is responsible for coordinating appointment scheduling across departments, preparing daily schedules for clinicians, and ensuring that all appointments, whether made by phone or in person, are accurately managed. This position also requires the ability to adjust schedules when changes occur and to notify patients accordingly.

Benefits:

Competitive salary

Annual incentives

Retention bonus

Medical, dental, and vision coverage

Retirement plan with employer match

Paid time off

Paid holidays

Company‑issued uniforms

Professional development opportunities

Continuing education opportunities

Eligibility for loan‑repayment programs

Additional benefits as offered

ScheduleFull-time

ShiftDay

Salary$16.00 - $22.00 / hour

Qualifications

• High school diploma or equivalent
• 2–3 years of front‑office medical experience is preferred
• At least 12 months in a service‑oriented role
• Medical Assistant background is beneficial
• Strong communication and organizational abilities
• Professional phone interaction skills

Responsibilities

• Oversee appointment scheduling for new and established patients across all departments.

• Monitor clinician and patient schedule changes and update the system promptly to reflect adjustments.

• Collect and verify required registration information from patients or legally authorized individuals, including demographics and insurance details.

• Ensure accuracy of submitted documentation by requesting appropriate identification, insurance cards, and related materials to support patient safety and prevent errors.

• Assign correct medical record numbers and select accurate patient profiles to avoid duplicate records.

• Respond to routine registration questions and provide clear explanations of applicable procedures.

• Identify insurance coverage gaps by conducting eligibility checks to reduce claim denials.

• Determine co‑pays and deductibles through appropriate insurance verification processes.

• Collect required payments at the time of service to support timely revenue cycle operations.