Patient Access Lead — Evening Shift

UPMC; Erie (Erie County); On-site; USD 42,000 - 62,000; Full time

Job summary

UPMC Hamot is hiring a full-time Access Lead to manage patient registration and lead the daily operations of the access team. The role requires directing staff, addressing issues with management, and ensuring accurate demographic and insurance data while supporting financial workflows.

The position covers 5 days weekly with rotating weekends and holidays, typically 4:00pm-12:30am. Strong communication, problem-solving, and knowledge of managed care are essential.

Qualifications

• High school diploma or GED and at least 3 years of related fiscal/admissions/registration experience, or an Associate degree and 1 year experience.

Responsibilities

• Coordinate and lead the daily functions of the designated work area and provide direction to staff.
• Elevate concerns to management when necessary.
• Facilitate statistical reporting and data analysis to support UPMC guidelines.
• Serve as primary information source and advocate for financial matters on site.
• Train new staff and orient to department work area.
• Provide ongoing education and communication to staff.
• Monitor patient flow and respond to changes in workload, volume, and staffing levels.
• Ensure precertification requirements are met prior to treatment.
• Update patient demographic and insurance information in the system.
• Verify insurance benefit information with carriers via electronic verification or phone.

Skills

Patient registration

Leadership

Staff training

Communication

Problem solving

Data analysis

Interpersonal skills

Team coordination

Education

High school diploma or GED

Associate degree

Tools

Electronic verification system

Microsoft Office

Job description

UPMC Hamot is hiring a full-time Access Lead to manage patient registration and lead the daily operations of the access team. The role requires directing staff, addressing issues with management, and ensuring accurate demographic and insurance data while supporting financial workflows.

The position covers 5 days weekly with rotating weekends and holidays, typically 4:00pm-12:30am. Strong communication, problem-solving, and knowledge of managed care are essential.