Team Lead Patient Access

Akron Children's; Akron (OH); On-site; USD 25,000 - 39,000; Part time

Job summary

Akron Children's in Akron, OH is seeking a Weekend Team Lead Patient Access to coordinate daily operations, mentor staff, and ensure accurate registration, insurance verification, and payments. The role covers weekends with start times at 7am or 9am and includes holiday coverage.

You will manage staffing, monitor queues, and collaborate with ED, Outpatient, Urgent Care, and Admitting teams. Epic experience and related certifications are preferred.

Qualifications

• Excellent verbal and written communication with patients and staff.
• Ability to manage multiple tasks and priorities in a busy environment.
• Experience mentoring and leading a patient access team is preferred.
• Knowledge of patient registration, insurance verification, and payments.
• Epic experience and revenue cycle knowledge are preferred.

Responsibilities

• Lead weekend operations and staff coverage to maintain patient flow.
• Coordinate registrations, insurance verification, estimates, and payments.
• Assign shifts, monitor queues, and ensure timely documentation.
• Schedule appointments and verify medical orders per protocol.
• Collaborate with ED, Outpatient, Urgent Care, and Admitting teams.
• Conduct audits and provide weekly feedback to supervision.
• Participate in interviewing, onboarding, and staff training.
• Address patient concerns and escalate as needed.
• Support process improvements as SME and participate in projects.

Skills

Verbal and written communication

Staff leadership

Multitasking

Team collaboration

Confidentiality

Customer service

Education

High school diploma or equivalent

CHAA/CRCR or related cert preferred

Tools

Epic (preferred)

Microsoft Office (Outlook, Word, Excel)

Job description

Part-time, 16 hours/week

Weekend lead role with variable start times of 7am and 9am. This position is every weekend and every other holiday.

Summary

The Team Lead Patient Access is responsible for coordinating the daily operations and workload distribution within the Patient Access department. Under the guidance of the Supervisor, this role includes mentoring team members, ensuring workflow compliance, and maintaining data accuracy and timeliness. The Team Lead provides staffing coverage as needed and supports smooth patient flow and communication across departments.

Responsibilities

1. Ensure adherence to Patient Access workflows, including timely and accurate registration, insurance verification, estimate generation, patient communication, and payment collection.
2. Provide operational support across multiple areas including Emergency Departments (EDs), Outpatient, Urgent Care and Admitting, performing virtual or in-person Registrations and Notifications of Admission as needed.
3. Manage staff assignments and shift coverage to maintain efficient patient flow across registration areas. Coordinate coverage for call-offs and adjust staffing levels in accordance with patient volume and standard guidelines for both ED and Admitting departments.
4. Monitor the track board to ensure timely registration, proper team assignments, accurate documentation, and payment collection.
5. Schedule patient appointments and verify medical orders in alignment with departmental protocols.
6. Monitor volumes in Patient Access work queues (i.e. Patient, Estimate, Claim Edit, DNB), assign tasks, and support staff productivity as needed.
7. Coordinate effectively with team members and clinical counterparts using tools such as Epic Secure Chat and other communication platforms.
8. Perform quality audits and shadow staff using standard templates and provide feedback to the Supervisor on a weekly basis.
9. Identify and communicate opportunities for workflow enhancement based on audit findings and team feedback. Participate in process enhancement projects as a Subject Matter Expert (SME).
10. Participate in candidate interviews, assist with new hire onboarding and training, and mentor new and existing staff on Patient Access workflows and updates.
11. Address and resolve patient concerns promptly, escalating issues to the Supervisor when necessary.
12. Contribute to denial review, system downtime support, project participation, maintenance of equipment and supplies, provide on-call coverage as required and other duties as assigned.
13. Other duties as required.

Other information

Technical Expertise

1. Excellent verbal and written communication skills to interact effectively with patients, staff, and healthcare providers.
2. Strong ability to manage multiple tasks, prioritize workload, and ensure efficient operations.
3. Ability to address and resolve issues that arise in patient access processes.
4. Ensure accuracy in patient information and registration processes.
5. Provide a supportive and understanding environment for patients.
6. Ability to work collaboratively with other healthcare professionals and lead a team effectively.
7. Demonstrates self-direction to prioritize and accomplish job responsibilities.
8. Maintains confidentiality related to patients and families.
9. Experience with Epic -preferred.
10. Medical terminology knowledge or certified coursework preferred.
11. Proven customer service experience in patient or client-facing roles
12. Completion of medical terminology course preferred.
13. Knowledge of ICD-CM or CPT codes preferred.
14. Proficient in Microsoft Office Suite (Outlook, Word, Excel)
15. Trained and actively able to cover all four departments: MV ED, MV Outpatient, AK ED, & Admitting

Education and Experience

1. Education: High school diploma or equivalent is required.
2. Certification: Certified Healthcare Access Associate (CHAA), Certified Revenue Cycle Representative (CRCR), and Certification in revenue cycle-related areas (e.g., Certified Coder, Medical Assistant) preferred.
3. Years of relevant experience: Minimum of 3 years' experience required; experience working in the medical field in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service department(s) in service industries preferred. Team Lead experience in hospitality, entertainment, retail, or similar service industries preferred.
4. Certifications may offset 1 year of required experience if combined with at least 1 year of relevant medical experience. 2 years as a Patient Access Lead at ACH preferred.
5. Years of experience supervising: None.

Part Time

FTE: 0.400000

Status: Onsite