Patient Access Operations Lead

University of Maryland Medical System Corporation; Linthicum (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a shift supervisor for the patient registration area. The role leads operations and staff on an assigned shift, prioritizes work, allocates resources based on patient flow, and resolves registration issues in coordination with department managers.

Qualified candidates will have at least two years in registration or revenue cycle, strong leadership and training skills, and flexibility to cover evening, night, and weekend shifts.

Qualifications

• Two years of registration or revenue cycle experience, or experience in a physician’s practice.
• Must be able to lead and train staff and manage shift operations.
• Must be able to adapt schedules to patient flow and downtime.

Responsibilities

• Leads the operations and personnel on an assigned shift for a designated area.
• Determines work priorities and allocates resources across multiple areas based on patient flow.
• Serves as a resource to staff requiring assistance and participates in shift rotation.
• Works with clinic and department managers to resolve registration, authorization, and denial issues.
• Provides guidance and training to assigned staff and promotes a strong, productive team environment.
• Maintains staffing levels and bi-weekly schedules, and prepares payroll using Kronos.
• Monitors patient demographic and financial information collection for accurate reimbursements.
• Counsels and initiates disciplinary actions as needed and conducts performance evaluations.
• Flexes work schedules for evening, night, and weekend shifts; supports during downtime.

Skills

Staff leadership

Staff training

Scheduling

Patient registration

Communication

Team building

Problem solving

Education

High school diploma or GED

Tools

Kronos

EMR

Job description

University of Maryland Medical System Corporation is seeking a shift supervisor for the patient registration area. The role leads operations and staff on an assigned shift, prioritizes work, allocates resources based on patient flow, and resolves registration issues in coordination with department managers.

Qualified candidates will have at least two years in registration or revenue cycle, strong leadership and training skills, and flexibility to cover evening, night, and weekend shifts.