Access Lead

UPMC; Seneca (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

UPMC Northwest is seeking a full-time Access Lead to oversee patient registration and access operations. The role involves coordinating daily tasks, guiding staff, and ensuring accurate data entry and financial workflows. Flexibility to cover varied shifts, including evenings and weekends, is required.

The position emphasizes training, process improvement, and collaboration with clinical teams to resolve billing and reimbursement issues while maintaining high patient service standards.

Qualifications

• Strong interpersonal, organizational and communication skills
• Ability to effectively problem solve and make independent decisions
• Experience in patient access, admissions or registration preferred

Responsibilities

• Coordinate and lead daily functions of the designated work area
• Provide direction and support to staff and escalate concerns to management
• Complete statistical reporting and data analysis per UPMC guidelines
• Serve as primary information source for financial matters on site
• Train new staff and orient to department work area
• Monitor patient flow and adjust staffing as needed
• Update patient demographics and insurance information in the system
• Verify insurance benefits with carriers via electronic systems or phone
• Assist clinical staff with referrals and reimbursement issues

Skills

Interpersonal skills

Organizational skills

Communication skills

Problem solving

Customer service

Education

High school diploma or GED

Associate degree

Job description

Purpose

Do you have experience in patient registration? Are you looking to grow your career in patient access and customer service? UPMC is hiring a full-time Access Lead to support UPMC Northwest. This position would work varying days, including rotating weekends and holidays, primarily 3:00pm until 11:30pm, however flexibility is required to cover other shifts as needed for staffing coverage.

Purpose

Do you have experience in patient registration? Are you looking to grow your career in patient access and customer service? UPMC is hiring a full-time Access Lead to support UPMC Northwest. This position would work varying days, including rotating weekends and holidays, primarily 3:00pm until 11:30pm, however flexibility is required to cover other shifts as needed for staffing coverage.

The Access Lead will coordinate and lead the daily functions of the designated work area, as well as provide direction and support to staff as needed. They will escalation any concerns or problems to management when necessary. Additionally, the Access Lead will facilitate the completion of all statistical reporting and data analysis to ensure UPMC guidelines are being supported, as well as serve as the primary information source and advocate for financial matters on site.

Responsibilities

• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
• Incorporate acts of dignity and respect in daily interactions.
• Serve as an advocate, resource, troubleshooter, and designated leader at specific work sites.
• Represent management and be empowered to make decisions.
• Responsible for training new staff and orienting to department work area.
• Provide ongoing education and communication as necessary.
• Provide feedback on a regular basis to management about all personnel, department issues and concerns for areas of direct responsibility.
• Monitor patient flow and respond to changes in workload, patient volume, and staffing levels, planning services accordingly.
• Ensure precertification requirements have been met prior to treatment.
• Update patient demographic and insurance information in the system as necessary.
• Verify insurance benefit information with all available carriers via electronic verification system or telephone if not previously completed.
• Interact with the clinical staff and/or ancillary departments to resolve reimbursement issues.
• Advise the clinical staff of the need for a possible referral to a participating health care facility when appropriate.
• Work various revenue reports within established time frames.
• Take action accordingly to ensure a successful billing process.
• Perform in accordance with system-wide competencies/behaviors.
• Perform other duties as assigned.
• High school diploma or GED and at least 3 years of experience in a related fiscal/admissions/registration function, or Associate degree and 1 year experience; or an equivalent combination of education and experience required.
• Medical terminology, third party health care coverage experience and strong understanding of managed care regulations are required.
• Strong interpersonal, organizational and communication skills and ablility to remain professional and courteous when dealing with sensitive issues and stressful circumstances.
• Ability to effectively problem solve and make independent decisions.
• Prior working experience on personal computers and various office equipment.
• Knowledge and skills necessary to provide care and/or interact appropriately with all ages of patients.
• Possess the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs.
• Provide the care needs as described in the department's policy and procedure.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran