Patient Access Lead: Elevate Scheduling & Experience

Endeavor Health; Oak Park (IL); In loco; USD 29.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

Medical, Dental, Vision

Tuition reimbursement

Free parking

Wellness program

Health savings account

Retirement plan with company match

Paid time off

Community involvement opportunities

Descrizione del lavoro

The Patient Access Representative Lead at Endeavor Health leads the patient access department, ensuring accurate registrations, scheduling, and verifying insurance coverage. This role guides a team to deliver efficient service and high-quality patient experiences at EMO Oak Park.

Responsibilities include mentoring staff, handling complex registration tasks, coordinating appointment scheduling, and collaborating with billing and insurers to resolve issues and optimize workflow.

Competenze

• Associates Degree Health Administration Required.
• 3+ years experience in patient access/healthcare administration, 3–5 years preferred.
• Experience using patient registration and scheduling systems.

Mansioni

• Lead and manage the patient access department, fostering excellence and teamwork.
• Supervise and mentor a team of patient access professionals.
• Handle advanced patient registration tasks and complex scenarios.
• Ensure accurate entry of patient demographics and insurance data.
• Coordinate and supervise patient appointment scheduling for various services.
• Supervise insurance verification and resolve complex issues.
• Verify coverage and eligibility and collaborate with providers and billing.
• Guide patient Access team on effective communication with patients.
• Assist in training newer patient access representatives.
• Develop strategies to enhance patient experience and reduce wait times.

Formazione

Associates Degree Health Administration

Descrizione del lavoro

The Patient Access Representative Lead at Endeavor Health leads the patient access department, ensuring accurate registrations, scheduling, and verifying insurance coverage. This role guides a team to deliver efficient service and high-quality patient experiences at EMO Oak Park.

Responsibilities include mentoring staff, handling complex registration tasks, coordinating appointment scheduling, and collaborating with billing and insurers to resolve issues and optimize workflow.