Patient Access Representative Lead

Endeavor Health; Oak Park (IL); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Career growth

Medical, Dental, Vision

Tuition reimbursement

Free parking

Wellness program

Health savings account

Retirement plan with company match

Paid time off

Community involvement opportunities

Job summary

The Patient Access Representative Lead at Endeavor Health leads the patient access department, ensuring accurate registrations, scheduling, and verifying insurance coverage. This role guides a team to deliver efficient service and high-quality patient experiences at EMO Oak Park.

Responsibilities include mentoring staff, handling complex registration tasks, coordinating appointment scheduling, and collaborating with billing and insurers to resolve issues and optimize workflow.

Qualifications

• Associates Degree Health Administration Required.
• 3+ years experience in patient access/healthcare administration, 3–5 years preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department, fostering excellence and teamwork.
• Supervise and mentor a team of patient access professionals.
• Handle advanced patient registration tasks and complex scenarios.
• Ensure accurate entry of patient demographics and insurance data.
• Coordinate and supervise patient appointment scheduling for various services.
• Supervise insurance verification and resolve complex issues.
• Verify coverage and eligibility and collaborate with providers and billing.
• Guide patient Access team on effective communication with patients.
• Assist in training newer patient access representatives.
• Develop strategies to enhance patient experience and reduce wait times.

Education

Associates Degree Health Administration

Job description

Hourly Pay Range:

$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Access Representative Lead
• Location: EMO Oak Park 932 Lake Street
• Full Time/Part Time: Full- Time
• Hours: Monday-Friday: 8:30a-5:00pm
• Holidays: 1-3
• Required Travel:

A Brief Overview:

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital’s commitment to high-quality healthcare services.

What you will do:

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital’s electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What you will need:

• Associates Degree Health Administration Required
• 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience. And
• Experience using patient registration and scheduling systems.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities