Senior Patient Access & Scheduling Specialist

1100 Endeavor Health Clinical Operations; Warrenville (IL); On-site; USD 58,135,000 - 84,301,000; Full time

Benefits offered by this job

Medical options

Dental options

Vision options

Tuition reimbursement

Free parking

Wellness program

Savings plan

Health Savings Account

Retirement match

Paid time off

Community involvement opportunities

Job summary

Endeavor Health Careers in Warrenville, IL seeks a Patient Access Representative III to manage advanced patient registrations and appointment scheduling. You will verify insurance, coordinate with clinical teams, and ensure a smooth check-in experience for patients.

The role supports hospital-wide high-quality care, with a full-time schedule, pleasant work environment, and opportunities for professional growth within Endeavor Health.

Qualifications

• Associates Degree Health Administration required.
• 2–3 years of experience in patient access, healthcare administration, or a related field.

Responsibilities

• Greet and assist patients in a courteous and professional manner during the registration process.
• Perform advanced patient registration tasks, including handling complex patient registration scenarios.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
• Verify patient contact information and confirm appointment details.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases and provide guidance to other representatives.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Handle patient concerns and escalations, resolving issues effectively and providing.
• Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

Education

Associates Degree Health Administration

Job description

Endeavor Health Careers in Warrenville, IL seeks a Patient Access Representative III to manage advanced patient registrations and appointment scheduling. You will verify insurance, coordinate with clinical teams, and ensure a smooth check-in experience for patients.

The role supports hospital-wide high-quality care, with a full-time schedule, pleasant work environment, and opportunities for professional growth within Endeavor Health.