Patient Service Representative Lead- Naperville, IL

2000 Edward Elmhurst Healthcare; United States; On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition reimbursement

Free parking

Wellness program

Savings plan

Health Savings Account options

Retirement with company match

Paid time off

Community involvement opportunities

Job summary

Endeavor Health Careers in Naperville, IL, is seeking a Patient Access Representative Lead to supervise the patient access department, ensuring efficient registrations and accurate insurance verification. The role leads a team, mentors staff, and oversees complex scheduling and registration tasks.

The ideal candidate has an Associate's Degree in Health Administration with 3–5 years in patient access, strong communication, and experience with registration systems.

Qualifications

• Associates Degree in Health Administration required.
• 3–5 years of experience in patient access or healthcare administration.
• Experience with patient registration and scheduling systems.

Responsibilities

• Lead and supervise the patient access department to ensure efficient registrations.
• Mentor and guide a team of patient access professionals.
• Oversee advanced patient registration tasks and complex scenarios.
• Ensure accurate entry of demographic and insurance information into the EHR.
• Coordinate scheduling for routine and specialized services.
• Verify insurance coverage and eligibility; collaborate with billing.
• Provide guidance on patient communication and training new staff.

Skills

Team leadership

Mentoring

Communication

Problem solving

Education

Associates Degree in Health Administration

Tools

EHR system

Job description

Hourly Pay Range: $21.50 - $32.25 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights: Sign on bonus: N/A

Position: Patient Access Representative Lead

Location: EDH Main Hospital Naperville

Full Time/Part Time: Full-time (36 hours)

Hours: Monday-Friday: Monday- Friday: 7:30 am to 8:00 pm - 3 days

On Call: Once every 3 weeks

Required Travel: Yes

Holidays: No

A Brief Overview: The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What you will need:

• Associates Degree Health Administration
• 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience.
• Experience using patient registration and scheduling systems.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.