Patient Access Representative Lead

2000 Edward Elmhurst Healthcare; Los Angeles (CA); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program

Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

Endeavor Health Careers in Oak Park, IL is seeking a Patient Access Lead to supervise the patient access department and drive efficient registrations and scheduling. You will oversee a team, guide complex registration tasks, and ensure accurate insurance verification and data entry in the hospital’s systems.

The role emphasizes improving the patient experience, reducing wait times, and coordinating with billing and insurance partners.

Qualifications

• Associates Degree Health Administration required.
• Minimum 3 years of experience in patient access, healthcare administration, or related field.
• Experience using patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department, fostering a culture of excellence and teamwork.
• Supervise and mentor a team of patient access professionals.
• Perform and assist with advanced patient registration tasks and complex scenarios.
• Ensure accuracy in patient demographic and insurance data in the EHR system.
• Coordinate and supervise patient appointment scheduling for various services.
• Handle scheduling for specialized services, follow-up appointments, and complex cases.
• Supervise insurance verification processes and resolve related issues.
• Verify patient insurance coverage and eligibility with accuracy.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the team on effective patient communication and inquiries.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience and reduce wait times.

Education

Associates Degree Health Administration

Job description

Hourly Pay Range

$21.08 - $31.62 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Sign on bonus: N/A

Position

Patient Access Representative Lead

Location

EMO Oak Park 932 Lake Street

Full Time/Part Time

Full- Time

Hours

Monday-Friday: 8:30a-5:00pm

Holidays

1-3

Required Travel

A Brief Overview:

A Brief Overview

The Patient Access Representative Lead is responsible for supervising and leading the patient access department, ensuring the efficient and accurate processing of patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What you will need

• Associates Degree Health Administration
• Required 3 Years
• Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience.
• And Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.