Patient Access Lead - Elevate Care & Scheduling

UCFS Healthcare; Bean Hill (CT); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

401(k) Plan + 6% Employer Contrib.

Medical/Dental/Vision Insurance

Generous Paid Time Off (PTO)

Career Path Ladders

Learning & Development Programs

Team-Building Events

Job summary

UCFS Healthcare is seeking a Patient Access Supervisor to oversee front-end operations, insurance verification, and registration processes across multiple CT sites. You will coach staff, monitor workflows, and ensure compliant, patient-centered service.

This role requires collaboration with Operations and Revenue Cycle teams to optimize access to care. The position emphasizes leadership, training, and process improvement in a Federally Qualified Health Center environment.

Qualifications

• Associate degree in health administration, business, or related field preferred.
• 3 years of directly related experience in customer service, patient access, or related healthcare settings.
• 1 year of supervisory or team coordination within healthcare revenue cycle preferred.
• Equivalent combination of education and experience may be considered.
• FQHC experience highly preferred.

Responsibilities

• Provide direct supervision, coaching, mentoring, training for Customer Service Representatives.
• Monitor front-end workflows to ensure accurate capture of patient information in the EHR.
• Oversee pre-registration, registration, scheduling, check-in/out, and related processes.
• Support insurance verification and financial clearance workflows; escalate issues timely.
• Ensure sliding fee scales are processed in the EMR per procedures.
• Manage patient work queues and resolve errors prior to visits.
• Serve as a front-line resource for Operations, Clinical teams, Revenue Cycle, and EMR staff.
• Collaborate with site managers and leadership to support access to care.
• Assist with implementation and streamlining of patient access workflows.
• Ensure staff follow HIPAA and patient access procedures.
• Support onboarding, training, and performance feedback with the Patient Access Manager.
• Track metrics and trends to identify improvement opportunities.
• Provide outreach to patients and resolve general inquiries.
• Promote patient-centered, inclusive, collaborative team culture.
• Other duties as assigned.

Skills

Supervisory leadership

Staff coaching

Front-end Revenue Cycle

Insurance verification

Scheduling workflows

EPIC familiarity

Microsoft Office

Team collaboration

Problem solving

Interpersonal skills

Education

Associate degree preferred

Tools

EPIC

Microsoft Office

Job description

UCFS Healthcare is seeking a Patient Access Supervisor to oversee front-end operations, insurance verification, and registration processes across multiple CT sites. You will coach staff, monitor workflows, and ensure compliant, patient-centered service.

This role requires collaboration with Operations and Revenue Cycle teams to optimize access to care. The position emphasizes leadership, training, and process improvement in a Federally Qualified Health Center environment.