Patient Access Supervisor: Lead Scheduling & Care Access

United Community & Family Services, Inc.; Norwich (CT); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan + 6% employer contribution

Paid Time Off

Zusammenfassung

United Community & Family Services, Inc. (UCFS) in Norwich, CT is seeking a Patient Access Supervisor to lead the front-end team, ensure accurate patient data in the EHR, and support registration, scheduling, and insurance verification processes.

The role focuses on efficient workflows, HIPAA compliance, and delivering patient-centered access to care. The position requires 3 years in patient access or related healthcare settings and 1 year in supervision, with EPIC experience preferred.

Qualifikationen

• Associate degree in health administration, business, or related field preferred
• 3 years of directly related experience in customer service, patient access, medical or behavioral health reception, registration, scheduling, insurance verification, revenue cycle, or similar healthcare setting.
• 1 year of supervisory, lead, or team coordination within healthcare RCM highly preferred.
• Equivalent combination of education and experience may be considered.
• FQHC experience highly preferred.

Aufgaben

• Provide direct supervision, coaching, mentoring, training, and day-to-day support to Customer Service Representatives to ensure exceptional service to patients, clients, and care team members.
• Monitor front-end workflows to ensure accurate and complete capture of patient demographic and insurance information in the EHR.
• Oversee pre-registration, registration, scheduling support, check-in, check-out, and other patient access tasks.
• Support insurance verification and financial clearance workflows by ensuring staff follow established processes.
• Ensure all sliding fee scale applications are accurately processed and entered into the EMR system.
• Manage patient work queues daily to resolve errors before patient visits when possible.
• Serve as front-line resource for Operations, Clinical teams, Revenue Cycle, and EMR teams.
• Collaborate with site managers to support scheduling practices that promote access to care.
• Assist with implementation and streamlining of patient access workflows.
• Ensure staff follow HIPAA requirements and patient access procedures.
• Support onboarding, training, and performance development in collaboration with the Patient Access Manager.
• Track patient access metrics and trends to identify efficiency gains.
• Provide follow-up outreach to patients seeking UCFS services and resolve general inquiries.
• Promote a patient-centered, inclusive, collaborative team culture within Patient Access.
• Other duties as assigned by the Patient Access Manager.

Kenntnisse

Staff supervision

Communication

Interpersonal skills

Organizational skills

Problem solving

Team coaching

Staff development

Ausbildung

Associate degree in health administration

Business administration

Tools

EPIC

Microsoft Office

Jobbeschreibung

United Community & Family Services, Inc. (UCFS) in Norwich, CT is seeking a Patient Access Supervisor to lead the front-end team, ensure accurate patient data in the EHR, and support registration, scheduling, and insurance verification processes.

The role focuses on efficient workflows, HIPAA compliance, and delivering patient-centered access to care. The position requires 3 years in patient access or related healthcare settings and 1 year in supervision, with EPIC experience preferred.