Patient Access Scheduler & Clinic Operations

HDM; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

UCHC is seeking a Schedule Coordinator to join the Patient Access team. You will coordinate patient appointment scheduling across clinic sites and provider calendars to optimize access and minimize gaps in schedules.

You will train front desk staff, build scheduling templates, monitor no-show rates, ensure regulatory compliance, and collaborate with clinic leadership to keep operations running smoothly.

Qualifications

• Education: High school diploma or equivalent; associate degree preferred.
• 2+ years of experience in medical scheduling or related healthcare administrative role.
• Experience with EHR and practice management scheduling systems.
• Knowledge of medical terminology and insurance verification preferred.

Responsibilities

• Coordinate and oversee scheduling of patient appointments across all clinic departments and provider schedules.
• Provide guidance on scheduling protocols and system use.
• Build and monitor scheduling templates in the practice management system.
• Coordinate with Clinic Supervisors, Clinic Managers, and providers to adjust schedules for time-off or changes.
• Track and report no-show and cancellation rates; develop strategies to reduce no-shows.
• Assist with referrals and specialty scheduling; ensure timely follow-up.
• Oversee patient waitlist process to fill cancellations.
• Train new front desk and scheduling staff on systems and workflows.
• Monitor scheduling practices for HRSA and regulatory compliance; track metrics.
• Respond to scheduling-related patient complaints and escalations.
• Collaborate with billing/registration to confirm insurance eligibility.
• Generate and analyze scheduling reports and dashboards.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Multitasking

Independent work

Analytical thinking

Staff training

Relationship building

Communication

Time management

Education

High school diploma

Associate degree preferred

Tools

EHR systems

Practice management software

Job description

UCHC is seeking a Schedule Coordinator to join the Patient Access team. You will coordinate patient appointment scheduling across clinic sites and provider calendars to optimize access and minimize gaps in schedules.

You will train front desk staff, build scheduling templates, monitor no-show rates, ensure regulatory compliance, and collaborate with clinic leadership to keep operations running smoothly.